Last Updated: April 2026
1. Shipping Coverage
We ship across India to all serviceable pin codes. International shipping is available to select countries. For international orders, please contact us for shipping availability and charges.
2. Processing Time
- Ready-to-Ship Products: Orders are processed and dispatched within 1–3 business days after payment confirmation
- Custom / Made-to-Order Products: These may take 7–15 business days for production before dispatch
- Processing times exclude weekends and public holidays
3. Estimated Delivery Time
| Destination | Estimated Delivery |
|---|---|
| Metro Cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata) | 3–5 business days |
| Tier 2 & Tier 3 Cities | 5–7 business days |
| Remote / Rural Areas | 7–10 business days |
| International | 10–20 business days |
*Delivery timelines are estimates and may vary due to unforeseen circumstances including weather, natural disasters, or carrier delays.
4. Shipping Charges
- Free Shipping: On all prepaid orders above ₹5,000 within India
- Standard Shipping: ₹99 for orders below ₹5,000
- Express Shipping: Available at an additional charge (calculated at checkout)
- International Shipping: Charges vary based on destination, weight, and order value (calculated at checkout)
5. Insurance & Secure Packaging
All orders are shipped with complimentary transit insurance. This ensures that your purchase is protected against loss or damage during shipping. Each product is:
- Packed in tamper-proof, branded jewelry boxes
- Wrapped in protective materials to prevent damage
- Sealed with security tape to ensure integrity
- Shipped via reputed and insured courier partners
6. Order Tracking
Once your order is dispatched, you will receive a shipment confirmation email and SMS with:
- Courier partner name
- Tracking number / AWB number
- Link to track your shipment in real-time
You can also track your order from the "My Orders" section in your account.
7. International Orders — Customs & Duties
International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the buyer and are not included in our product prices or shipping charges. We recommend checking your country's customs policies before placing an order.
8. Delivery Issues
If you experience any delivery issues, please contact us within 48 hours:
- Missing / Lost shipment: We will initiate a trace with the courier and resolve within 7 business days
- Damaged on delivery: Refuse the package and contact us immediately with photos
- Wrong product delivered: Contact us for a free return and replacement
9. Contact Us
For shipping-related queries: