Return & Refund Policy

1. Return Window

We accept returns within 7 (seven) calendar days from the date of delivery. To be eligible for a return, the following conditions must be met:

• The product must be unused, unworn, and in its original condition
• All original packaging, tags, and certification/lab reports must be intact and returned with the product
• Gemstone and pearl certification seals must not be tampered with or broken
• The product must not have been altered, resized, or customized after delivery

2. Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized jewelry (engraved, custom-designed, or made-to-order pieces)
• Loose gemstones or pearls once the certification seal has been opened
• Items purchased during clearance or final sale promotions (unless defective)
• Gift cards and vouchers
• Products damaged due to misuse, negligence, or accidents

3. How to Initiate a Return

1. Contact Us: Email us at returns@jrguptapearls.com or call +91 98765 43210 with your Order ID and reason for return.
2. Return Authorization: Our team will review your request and issue a Return Authorization (RA) within 48 hours.
3. Ship the Product: Pack the item securely in its original packaging and ship it to the address provided. We recommend using an insured courier service for valuable items.
4. Quality Inspection: Upon receipt, our team will inspect the product within 3–5 business days.

4. Refund Process

Once the returned item passes quality inspection:

• Refunds will be processed to the original payment method within 7–10 business days
• Bank processing times may add an additional 5–7 business days
• Shipping charges paid at checkout are non-refundable (unless the return is due to a defective or wrong item)
• Return shipping costs are borne by the customer, except in cases of defective or incorrect products

5. Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery with photos and/or video evidence. We will:

• Arrange a free return pickup
• Provide a full refund or replacement (as per your preference)
• Cover all return shipping costs

6. Exchange Policy

We offer exchanges for products of equal or greater value within 7 days of delivery, subject to availability. For exchanges of higher value, the price difference must be paid. For lower-value exchanges, a store credit will be issued.

7. Refund for Cancelled Orders

For orders cancelled before dispatch, a full refund will be processed within 5–7 business days. See our Cancellation Policy for details.

8. Contact Us

For return or refund queries: