Last Updated: April 2026
About the Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020issued by the Government of India, JR Gupta Pearls & Gems has appointed a Grievance Officer to address consumer grievances, complaints, and concerns related to products purchased or services availed through our website.
Grievance Officer Details
Name
Mr. [Grievance Officer Name]
Designation
Grievance Officer / Compliance Manager
Phone
+91 98765 43210Address
Charminar, Hyderabad, Telangana 500002, India
Working Hours
Mon–Sat, 10:00 AM – 6:00 PM IST
How to File a Complaint
- Send an Email: Write to grievance@jrguptapearls.com with the following details:
- Your full name and registered email address
- Order ID (if applicable)
- Detailed description of the grievance
- Supporting documents or evidence (photos, screenshots, etc.)
- Contact number for follow-up
- Acknowledgment: You will receive an acknowledgment of your complaint within 48 hours of receipt, along with a unique complaint reference number.
- Resolution: We strive to resolve all grievances within one (1) month from the date of receipt of the complaint.
Resolution Timeline
| Stage | Timeline |
|---|---|
| Acknowledgment of Complaint | Within 48 hours |
| Initial Review & Investigation | Within 7 days |
| Resolution / Response | Within 1 month |
| Escalation (if unresolved) | Refer to National Consumer Helpline |
Escalation
If you are not satisfied with the resolution provided by our Grievance Officer, you may escalate your complaint to:
National Consumer Helpline
Toll-Free: 1800-11-4000 / 14404
Website: consumerhelpline.gov.in
Consumer Disputes Redressal Forum
You may also approach the appropriate Consumer Disputes Redressal Commission as per the Consumer Protection Act, 2019.
Applicable Regulations
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
- Information Technology Act, 2000
- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021