Privacy Policy

1. Introduction

JR Gupta Pearls & Gems ("Company", "we", "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and disclose your information when you visit our website or make purchases.

This policy is in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

a) Personal Information You Provide

• Full name, email address, phone number
• Shipping and billing address
• Payment information (processed securely via third-party payment gateways — we do not store card details)
• Account credentials (username, password)
• Order history and preferences
• Feedback, reviews, and communications

b) Information Collected Automatically

• IP address, browser type, operating system
• Pages visited, time spent, and navigation patterns
• Device information and screen resolution
• Cookies and similar tracking technologies
• Referral URLs

3. How We Use Your Information

• To process and fulfill your orders, including shipping and delivery
• To communicate with you about orders, promotions, and updates
• To verify your identity and prevent fraud
• To improve our Website, products, and customer service
• To personalize your shopping experience
• To comply with legal obligations and resolve disputes
• To send promotional materials (only with your consent; you can opt out at any time)

4. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the Website.

Types of cookies we use:

• Essential Cookies: Required for Website functionality (e.g., login, cart)
• Analytics Cookies: Help us understand how visitors interact with our Website
• Marketing Cookies: Used to deliver relevant advertisements (only with consent)

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

• Payment Processors: Secure payment gateways (e.g., Razorpay, PayU) to process transactions
• Shipping Partners: Logistics providers to deliver your orders
• Service Providers: Email services, analytics tools, and hosting services under strict confidentiality
• Legal Authorities: When required by law, court order, or governmental regulation

6. Data Security

We implement industry-standard security measures to protect your data, including SSL encryption, secure payment gateways, regular security audits, and restricted access to personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order-related data is retained as required under GST and tax regulations.

8. Your Rights

Under applicable Indian law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Data Protection Board of India

To exercise any of these rights, contact us at privacy@jrguptapearls.com.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that we have collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Website after any changes constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related questions or concerns: